As part of the Black Friday / Cyber Monday sales, I picked up a 12volt.solutions plug and play remote start system for the Tacoma. It arrived before Christmas and the Thursday after it arrived, I decided to get everything installed. Installation was relatively straight forward and was essentially: "remove lower dash and lower steering column cover, disconnect this plug, plug it into our harness and the other end of the harness into where that plug was removed. Do that a few more times and installation is complete. Move on to programming."
That's when I ran into the problem. The directions say to hold a button while you connect the big black connector and you'll get 2 red lights. That happened as expected. The next step is to start the truck, wait 15 seconds, press and hold the brake pedal, press and release the same button as the previous step and you should get a red light. This didn't happen. So I call support and get a crap auto response about them being busy and working overtime to answer all support calls. That I should send an email instead and that their mailbox was full. So I waited and tried again. Then gave in and sent them an email. The auto response said to be patient and that they would get to inquiries as quickly as possible and not to send multiple emails as that will delay service for myself and others. They promised a response within 24-48 hours. This was on Dec. 10.
.....without the ability to go any further, I put the dash back together enough to drive the truck and went to the bar.

Side note, I was introduced to someone who works at Fox (the shock company). Apparently Fox is moving their operations from CA to GA and have an office that is extremely close to my house and more importantly to them, next to one of the race tracks here. He said to reach out to him when its time to replace my shocks. Not sure what, if anything, that will do....but it can't hurt.
While I waited on 12volt.solutions, I attempted to research online, but no one else seemed to have my same issue. I also tried reaching out to them on Instagram since they have a relatively active account. Still crickets. I finally decided that it was time to email them again and ask for the return process if they were unable to get me a working unit. This time, I finally got a response!
Turns out that my truck fell into this weird gap between 2010 and 2011 where I needed another harness that connects directly to my brake pedal. They shipped me the additional harness at no cost to me. It came in Monday and was installed Tuesday. I got it installed just as the sun was going down (wasn't able to start until after work and the kids were eating dinner). Oh, and I forgot to mention, there were no instructions! I watched their 05-10 install video to find out where it connected to the pedal, but there were still no instructions on where to connect the other 3 connectors. So I had to wing it and figure it out.
That said, for the cost, I'm happy with it. Support was great after I finally got ahold of them and the install was pretty straight forward. I'm glad to have this project complete and working!
Oh, and I was able to get them to include the "Forever Warranty" for the frustration of having multiple contact attempts ignored, so I feel like they made that right too.